From an internal tool to a modern Discord ticketing platform
Nexcord started as an internal “RSS Ticketing System” at Reflex Sphere Studios LTD. Today, it’s a focused, AI-aware ticketing product built for communities that care about support, reliability, and clear workflows.
Built from real support pain
The earliest version of Nexcord wasn’t called Nexcord at all. It was an internal tool named RSS Ticketing System, designed to help our own teams structure Discord support, reduce chaos in DMs, and keep track of important conversations.
As more communities asked for similar workflows, we realized this wasn’t just an internal tool — it was the foundation for a focused Discord ticketing product. We redesigned the experience, hardened the backend, and layered analytics and automation on top.
In 2025, we made it official: the system was rebranded and launched as Nexcord, a product with a clear mission — make structured, reliable Discord ticketing accessible without requiring a full-time dev team.
Nexcord focuses on one thing: structured ticketing and support flows for Discord. It’s not trying to be everything — just extremely good at this one job.
- • Built on real support operations experience
- • Designed for multi-admin, multi-bot environments
- • Ready to integrate into broader community workflows
Product principles that guide Nexcord
These aren’t just brand words — they’re how we decide what to build, what to ship, and what to say no to.
Community First
We build for Discord communities, listening closely to their workflows, challenges, and feedback.
Security & Reliability
We treat every ticket and every interaction with enterprise-grade security and uptime standards.
Thoughtful Innovation
We ship automation and AI features that are practical, transparent, and genuinely helpful.
Support with Intention
We care about long-term relationships, not just installs. Your success is the core KPI.
How the product evolved
A focused evolution — from an internal utility to a dedicated, productized platform.
RSS Ticketing System Created
Initially built as an internal Discord ticketing tool under Reflex Sphere Studios LTD.
Adopted by Growing Communities
Expanded beyond internal use, powering support workflows for early Discord communities.
AI Features & Automation
Introduced AI-powered ticket handling, smarter workflows, and deeper analytics.
Rebranded to Nexcord
Evolved into a full commercial SaaS product, officially renamed to Nexcord and launched publicly.
The people behind Nexcord
Small, focused, and hands-on — you’re often talking directly to the people building the product.
Aoun Abu Hassan
Product Lead & Founder
Leads product, architecture, and Discord automation strategy.
Mustafa Abu Aisha
Chief Marketing Officer
Drives positioning, messaging, and community growth.
Bashar Raed
Head of Customer Success
Ensures communities receive exceptional onboarding, support, and long-term success guidance.
Ready to make Discord ticketing feel deliberate instead of chaotic?
Nexcord turns support from “lost in channels” into “designed workflows.” Start with a single server, grow into a full multi-bot setup when you’re ready.