Privacy Policy

Last updated: March 28, 2026

Legal Entity & Ownership

Nexcord is currently owned and operated by its founder (Aoun Abu Hassan) as an individual and is not currently operated through a registered company. Payments are processed by Paddle acting as merchant of record under an individual account.

A future transfer of ownership to Reflex Sphere Studios LTD (a company registered in England and Wales) is planned after the beta period. If this transition occurs, all active users will be notified in advance, and this policy will be updated accordingly.

Who We Are

Nexcord ("we", "us", "our") is a Discord community management platform owned and operated by its founder (Aoun Abu Hassan) as an individual and is not currently operated through a registered company. The service is accessible at nexcord.app.

Information We Collect

When you sign in with Discord:
We receive your Discord user ID, username, display name, avatar URL, and email address from Discord's OAuth system. We store this to create and manage your Nexcord account.

When you use the transcript feature:
We collect and store the content of Discord messages from channels you choose to transcript. This includes message text, author names, timestamps, and attachments. We only collect messages from channels you explicitly transcript — we do not continuously monitor your server.

Server information:
When you add Nexcord to a Discord server, we store the server ID, name, and icon to display in your dashboard.

Usage data:
We collect basic usage information such as when you log in, which servers you manage, and how many transcripts you generate. We do not sell this data.

Payment information:
Payments are processed by Paddle, acting as merchant of record under an individual account. We do not store your credit card details. Paddle's privacy policy applies to payment processing.

How We Use Your Information

  • To provide and maintain the Nexcord service
  • To authenticate you via Discord OAuth
  • To store and display your transcripts
  • To send transactional emails (welcome, billing notifications)
  • To send product updates if you subscribed to our newsletter
  • To improve the service based on usage patterns

Legal Basis for Processing

  • Contractual necessity
  • Legitimate interests
  • Consent

Data Storage

Your data is stored on Supabase infrastructure hosted in the European Union (West region). Transcript files are stored in private cloud storage and are not publicly accessible without a unique shareable link you generate.

Data Retention

  • Free plan transcripts: retained for 30 days
  • Pro plan transcripts: retained indefinitely until you delete them
  • Account data: retained until you request deletion
  • Newsletter subscriptions: retained until you unsubscribe

Your Rights

You have the right to:

  • Access the data we hold about you
  • Request deletion of your account and all associated data
  • Export your transcript data
  • Withdraw consent at any time

To exercise these rights, contact us at privacy@nexcord.app

Sharing Your Data

We do not sell your data. We share data only with:

  • Supabase (database and storage infrastructure)
  • Paddle (payment processing — acting as individual-account merchant of record)
  • Upstash (session caching)
  • Resend (transactional email delivery)
  • Cloudflare (CDN and security)

Cookies

We use essential cookies for authentication (your login session). We may use optional analytics cookies only with your explicit consent. See our Cookie Policy for details.

Children

Nexcord is not intended for users under 13 years of age, consistent with Discord's own terms of service.

Changes

We may update this policy from time to time. If ownership transfers to Reflex Sphere Studios LTD, users will be notified before the change takes effect. The "last updated" date at the top of this page reflects when changes were last made.

Contact

privacy@nexcord.app